How Can We Help You?
Find answers to common questions, learn how to use ApexTracker App features, or get in touch with our support team.
Frequently Asked Questions
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Getting Started
What devices is ApexTracker App compatible with?
ApexTracker App is built for iOS 26 and is compatible with iOS 18.0 or later. It is designed exclusively for iPhone and optimized for the latest iOS features.
Is ApexTracker free?
Yes — garage and maintenance tracking for one motorcycle are free forever, with no trial countdown and no credit card. Pro adds premium Mapbox navigation, CarPlay, offline maps, weather alerts, crash detection, and AI ride analysis for $6.99/month or $59.99/year (28% savings) with a 3-day free trial.
How do I join the beta program?
You can join our TestFlight beta program by visiting our beta page at /beta. Beta testers get early access to new features and help shape the future of the app.
Privacy & Data
Where is my ride data stored?
On your iPhone. GPS tracks, performance metrics, and maintenance records live locally using SwiftData. iCloud backup is fully optional and uses your iCloud, not ours — there is no central ApexTracker server holding your trip history.
Do you track my location?
Location data is only collected when you are actively using navigation or tracking a ride. This data is stored locally on your device and is never shared with third parties.
Can I export my data?
Yes! Your ride data is already on your device. We are working on export features to allow you to download your data in standard formats (GPX, CSV) for use with other apps.
Features
How accurate is the lean angle measurement?
ApexTracker uses your iPhone's IMU (gyroscope and accelerometer) to measure lean angle during ride recording. You'll see your max lean and average lean per ride. Accuracy depends on proper phone mounting.
Does navigation work offline?
Yes, with Pro. Download entire regions (state, national park, road-trip corridor) or a corridor around any saved route before you leave service. There's a Wi-Fi-only download option, cellular-confirmation prompts for big downloads, and disk-quota protection so your offline maps never get silently deleted.
How does the VIN decoder work?
Our VIN decoder uses the NHTSA public database to automatically retrieve your motorcycle's make, model, year, and specifications when you scan or enter your VIN. It also powers our recall safety alerts.
How does crash detection work?
Pro's IMU-based crash detection runs during active rides and navigation, but only above 15 mph to prevent false alarms (parked phone falls, gloves fumbling). It combines impact, speed drop, and stillness signals. A 60-second countdown with audible alarm gives you time to cancel a false positive. If you don't cancel, ApexTracker sends an SMS with your GPS to your emergency contacts via server-side dispatch — no carrier fees, no SIM dependency.
How do weather alerts work?
Pro scans your route before navigation even starts — if a thunderstorm sits at mile 80 of your 100-mile ride, you hear about it before you pull out of the driveway. Then it monitors continuously every 5–10 minutes. High winds, gusts, low visibility, freezing precipitation, lightning, and thunderstorms trigger spoken safety alerts. You can configure sensitivity, look-ahead distance, and audio/visual independently.
Troubleshooting
The app is not tracking my lean angle correctly
Ensure your phone is securely mounted in a vertical position on your handlebars. Calibrate the sensors by going to Settings > Calibrate Sensors before your ride.
Navigation isn't working
Check that you have granted location permissions (Settings > ApexTracker > Location > Always) and that you have an active internet connection.
My rides are not saving
Ensure you have sufficient storage space on your device and that ApexTracker has permission to save data. Try restarting the app if the issue persists.
OCR is not reading my receipts
Make sure the receipt is well-lit, flat, and in focus. Our OCR works best with clear, high-contrast images. You can also manually enter information if OCR fails.
Account & Billing
How do I delete my account?
Contact us at hello@onemoretab.software with your account email and request deletion. We will process your request within 30 days.
How much does Pro cost?
Pro is $6.99/month or $59.99/year (28% savings) with a 3-day free trial. Garage and maintenance tracking for one bike are free forever — no trial countdown, no credit card.
Do you offer refunds?
Refunds are handled by Apple in accordance with App Store guidelines. You can request a refund through Apple's standard process at reportaproblem.apple.com.
When is Android coming?
ApexTracker for Android is in active development with a planned launch in mid-to-late summer 2026.
Additional Resources
Explore more ways to get the most out of ApexTracker App.
Still Need Help?
Our support team is here to assist you. Get in touch and we'll respond within 24-48 hours.